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Real Life Debugged » Bugs & Product Problems

Tag-Archive for ◊ Bugs & Product Problems ◊

“Lisa, you’re wrong and your technical claims are absurd.” So when do you throw in the towel? Especially when you keep debugging (for free)? I’ve hammered on this BitDefender “License expired” and now “no updates happening” problem for 14 days. I posted a few days ago about my BitDefender debugging - since then, I’ve provided additional updates on the BitDefender forum and then been awarded an extra year for free. And then attacked by a moderator.

Reward? Or bribe? Ahhhh well. Let’s ride the debugging train just a little bit further, shall we?

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I suspected my antivirus/firewall software had a virus. Ya see, out of nowhere at 7am over a nice cup of coffee, BitDefender screamed at me, “Your system is NO LONGER PROTECTED!

Huh?!? I renewed it last month. It’s been running fine!

BitDefender further admonished, “The specified key is not valid. Please enter a valid license key.” After much cajoling and growing ire on my part, it refused to yield, and dragged me way down the rabbit hole.

This is one of those debugging scenarios where you DON’T get access to the source code. OR access to any tool to debug it faster than real time. So, we’re stuck debugging by permutation, with the results of our testing presented as snippy little error messages. But pictures are so much fun, so let’s have a go at it.

(And one of those big hints… Party Like It’s December 31, 1969.)

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Subtitle: Awarding Jobs to the Lowest Bidder

For years Verizon has subtly questioned my ability to use my own two-line phone.

It came to a head when the kids moved out, we trashed DSL and switched to cable modem. No longer needed two phone lines. So I called Verizon on our main line to turn off Line 2. Finally (I cheered internally), the end of 10 long years suffering through Verizon’s insistence that in fact, Ma’am, you are calling me from Line 2. I’d given up arguing the “Line 1 vs. Line 2″ nonsense, but now that I wanted Line 2 turned off, I figured it was a good idea to “confirm” somehow.

So for the zillionth time I responded, resigned, “No, I’m calling from Line 1. This is the phone that rings when people call our main number.”

“No Ma’am, you are calling from Line 2.” (Unspoken on her side I imagine, “This lady is an idiot.”)

Sigh. “Cancel Line 2.” I confirmed the telephone number. Fingers crossed. Five days later, Line 2 was truly dead. “dee Dee DEE, The number you have dialed….” Amazingly, Verizon actually turned off the right one.

But now Line 1 rang busy. Forever.

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